Gary's Customer Are Talking . . .
Charlton Motors offers fast, friendly, no-pressure sales of Lewisville / Dallas used cars. The following customer testimonials explain why our customers keep returning to us when they need an affordable quality used car.
NOTE: Where available, the vehicle our customer purchased is listed after their name.
Read about "the difference" that Charlton Motors makes in the car buying experience!
Hey Gary,
I want to take this moment to share with you something that I am pretty sure you hear on a regular basis. I need you to not only read this, but take it to heart. What you are doing is truly unique and you have a gift from God in that area that very few have. Actually none that I have run across. I have interacted with several car salesman/dealerships over my days and none, by far compete with your style, compassion and integrity. I was truly kicking myself in the back side all the way up there just knowing that I was about to have my wife and Twin babies go through a revolting situation just to make an effort to get a vehicle that would match our lifestyle. From the moment I stepped foot into your dealership I felt at ease, no pressure or sales tactics from anyone. I never heard Kyle, R.J or yourself once try and blow smoke up my rear. Sorry for the bland analogy but it was all that came to mind.
You went out of your way to not only get us approved, but to get the best loan out there without trying to force a lot of disgraceful loan terms on us. I had a couple of appalling marks on my credit in the past but I am thankful that you and our new lean holder were able to see that we have straightened those out over the past few years. Also you were enthusiastic to give us the opportunity when others would not. You are a blessing to work with and I will unquestionably be one of your greatest marketing campaigners out there. I look forward to our future experience with you when we get ready to purchase our next vehicle.
Kind regards, John (Chad) & Charla Scott
2008 Ford Expedition EL
Hi Todd,
I wanted to write and tell you how much we love the van we purchased from you ! THANK YOU so much for a great deal and easy transaction across state lines. Todd you made the whole trade-in with purchase smooth as silk. We found the van googling for a low mileage used van. A few people thought we were crazy buying so far from home. With all the photos, car fax and information we received we knew we were doing what was right for us. We do not regret it all ! We received the spare key and owners manual and title in a very timely manner as well. Thank you for your professionalism and refreshingly easy van purchase !
Ginger, Alabama
Gary, Todd, and R.J.,
Thanks so much for all you did to find just the right truck for us. After our accident, Dick was devastated that his truck had been totaled. He was adamant that only a truck like the one he had (same year, color, mileage, etc.) would be acceptable. After looking for two weeks day and night on the Internet, calling and e-mailing lots of dealers, and going to dealerships, we thought that our quest was a lost cause.
Dick stopped by Charlton Motors and told Todd exactly what he was looking for. We were absolutely blown away when Todd did the impossible. Within a week, he found a truck exactly like the one we had lost. Well . . . not quite exactly. It was better – same year, less mileage, immaculate interior, beautiful charcoal gray (better looking than the silver of the first truck), with no flaws on the body, with a toolbox, and window guards.
Working with you guys was great. You showed that what we wanted was important to you and that you cared about us personally. We will definitely be recommending your dealership to anyone who is looking for a vehicle.
Thanks a bunch!
Dick and Karen Williams, Highland Village, TX
Each season brings change and the Holiday season was no different! Work, home, life in general has been fluid lately. With all the changes I needed to get out of the vehicle I was in. I needed to be in a vehicle more practical for a newly single mom of 2 eleven year olds. So, I hit craigslist and lo and behold I found a 2001 BMW X5 at Charlton Motors. My motor vehicular sales specialist "RJ" was awesome. The whole process was so fast and painless. It was truly the most fun and entertaining (in a good way) car buying experience I have ever been through. Large dealerships will judge and insist on money down. Charlton is family owned and operated and is by far the most honest car dealership I have been in. I not only was heard on my needs and wants, they exceeded them and made it happen for me.
I left Lewisville, with a different outlook on the entire car buying experience… and truth be told a new friend was made in the process. You just can’t beat that! Thank you-Again! You Guys Rock!
Stephanie Turner, Dallas, TX
2001 BMW X5 4.4
I must say that purchasing my 1999 Camaro was quite an experience not only for me but also for the staff at Charlton Motors. All week brought quite an array of emotions and hard work that I knew would be well worth it. It seems almost everyone got involved, but Blake was the lead guy, who I knew in the end, would get it all together for the car I've wanted since it first came out years ago. Anyone thinking of purchasing a used car, check out GaryCharltonMotors.com just like I did, then go see for yourself that you WILL be taken care of. You even get to meet Gary himself. The staff is courteous and professional. It was a great experience.
Eleanor D, Roanoke, TX
1999 Camaro
We found the car we wanted on the internet through Gary Charlton Motors, after looking at the amazing amount of photos posted of the car, we decided it was the one we wanted. We were able to make a deposit to hold the car as we had to drive across three states to get it. It was the best deal we could find on a Grand Prix GXP from Nebraska to Texas.
Rocky and Sarah H.- York, NE
2008 Pontiac GXP
Okay, the short story is this. I purchased an automobile from Gary Charlton at Charlton Motors and I know I got a good deal and I know where I'll buy my next car. Wanna know what didn't happen? Are you ready? The list is long! Ok so here it is….
I did not feel as though the dealer had three aces up his sleeve.
I did not feel as if no matter what I knew about the cost of the vehicle that the dealer had better information.
I did not have to play any games with numbers and screw around with amortization schedules.
I was not asked what they could do to get me in that car today
I was not asked what kind of monthly payments I wanted (I guess the theory is…so long as I could afford the monthly a 25 year pay out would be fine?).
I did not have to wait while my new found friend (the sales person) ran to the back room to negotiate a better deal on my behalf with their nasty old boss who wasn't nearly as interested in me getting a good deal as he was, "cause hey we’re buddies now".
I did not get asked about stupid things like what color do you want in the middle of finding out what the vehicle cost (as if there were less expensive colors)
I was not asked what do you want for your trade (in case you don’t know the math is easy you want a $1000 more for your clunker just add $1000 to the purchase price of the new one).
So, you may ask, what did happen?
Well I told Gary, "yes". I can call him "Gary" because we are friends. We can be friends for lots of reasons but one good one is that friends don't take advantage of each other. They shoot straight and they do honest work for honest pay. Gary provided me a great service and I got a car (actually a truck…a very cool red Avalanche that I love) and when I drove away we both had what we wanted.
Just try to top that anywhere.
David C., Highland Park, TX
2008 Avalanche LTZ
"I'm writing to tell you what a fantastic and refreshing experience it was working with Charlton Motors on my recent car purchase. Having bought a number of cars over the years from typical auto dealerships, I began my car search with a healthy amount of skepticism.
I ended my search with a purchase from Charlton Motors, and I must tell you that it was by far the most positive experience I've ever had in purchasing a car. Your sales team was straightforward, honest, and extremely helpful. They answered all my questions and really made me comfortable throughout the shopping and buying process.
Charlton Motors was unquestionably the best customer service I've experienced from an auto dealership."
Doug H., Highland Park, TX
2003 Mercedes E320
Gary Charlton made the car buying experience painless. His experience in the industry brings insight and a customer friendly approach. Fast and easy should be his motto. My wife and I were able to buy the exact car that we wanted for a below retail price without stepping into a "typical" dealership. Instead of spending a Saturday going from dealership to dealership, I spoke to Gary for less than 30 minutes on the phone. Two days later, we drove away from Lewisville in a quality car with only 5,000 miles. Why eat the depreciation? Check out Charlton Motors.
Todd & Veneta L., Dallas, TX
2009 Camry SE
To be honest, I never thought that I would buy from a small dealership. I always thought that buying from a big dearlership was better. Gary & Blake totally proved me wrong. They were very friendly & professional. Buying from them was so smooth & easy, unlike at a big dealership were you never get to talk to the person in "charge," and the paperwork takes forever. They provide such great quality vehicles. I LOVE my 2005 Ford Expedition that I bought from Charlton Motors!! When it's time to buy our next vehicle, we are visiting Charlton Motors first & skipping the hassle of big dealerships! Thank you for everything guys!
Adrianna W., Hico, TX
05 Ford Expedition Eddie Bauer
I never thought I would use the words "fun" or "easy" in the same sentence as "car buying" but that is just how I described my experience at Gary Charlton Motors to ALL my friends and family. Gary, Blake, and R.J. are all very friendly, professional, and showed honest interest in getting me the best car and giving me the best deal.
The process of car buying with Charlton is genius; you choose the type of car you want and if they don't have it they will find it. Gary and his team will make sure that the car gets delivered in a timely manner and is checked out thoroughly before it arrives. You are not confined to choose from what they have on the "lot" so the possibilities of great deals and a variety of options are endless. I absolutely LOVE my car and won't buy from anywhere else! Thank you so much Gary, Blake, and R.J!
Cathy I., Lewisville, TX
05 Toyota Rav4L
I am writing this letter to thank you and Blake Schneider, my sales consultant, for the easiest and most enjoyable auto purchase I have ever experienced. Recently it was necessary for me to purchase a new (used) vehicle. I was very definite about what I was looking for and the maximum dollar I could spend on this vehicle.
I began my search on line and running Carfax reports on the potential cars I found of interest. I then traveled to the various dealerships only to find the vehicle was "just sold" or just a $1,000 above my price range. This process continued for over a month when my son-in-law told me about Charlton Motors. He explained that he trusted you completely and the vehicles you bring in are above the usual standard.
I looked at your web site and was impressed with what I read there. At that time Blake called me to find out exactly what I wanted and the dollar amount of my budget. He then began the search for vehicles matching my wish list. What a wonderful service, not only do you search for me, saving me so much of my own time, but have many different sources not available to me.
Blake found the perfect vehicle with extras above what I listed. Without any pressure, or the usual "used car salesman games" I have the perfect car and $27.50 under budget!
Thank you for the easiest auto purchase ever. I will, without hesitation, recommend Charlton Motors to all my friends and associates when they are in search of a used vehicle.
Lila N., Flower Mound, TX
02 Infiniti
My wife and I were in need of lowering one current car payment and our other car was on it's last leg. We had no idea how we were going to take care of this tremendous need. I talked to Gary Charlton at Charlton Motors and told him what we were wanting and looking for and he gave us several options for vehicle purchases. What was unique about this experience was that he allowed us to go to a wholesale website to look at vehicles from which to choose, which is much like Ebay. The other great feature was that we did not have to ask about price because the price was already posted with the complete description of each vehicle. We found what we were looking for in a matter of a few days. After both purchases were made, it ended up that we are now paying less for BOTH vehicles than for the one payment we were making before we purchased the two vehicles from Gary.
The process was quick, easy, painless and without pressure. It was unlike any other car buy experience I have had before. What more could you ask from a car buying experience? We would and have recommended Gary to friends and family.
Jason W., Flower Mound, TX
06 Chrysler Pacifica Touring
I have bought 2 vehicles from Gary in the past year and the experience was one of the best I have ever had in purchasing vehicles. Gary walked me through the complex steps of buying a car for my daughter and her husband who lived out of state and everything went so well and they are so pleased with the car and the value we were able to get from Gary. My second car was a used truck I wanted as a second vehicle. I purchased the truck in September and moved to Oklahoma in October. Gary was right there with me to solve issues and answer questions when I changed the title and tagged the car over in Oklahoma. It was like having an expert on retainer when I had any questions.
I expect to get service when I buy something and have been disappointed in the past with others, but I will tell you that Gary is always pleasant and solution based when I call with any questions or concerns. I appreciate that as a woman, he never dismisses my concerns or questions and follows up with me to ensure that I am clear and satisfied with my vehicles and any necessary paperwork that needs to be done. This is the only way to buy a used vehicle as far as I am concerned and he is the only person that I want to deal with.
Phyliss, Tulsa, OK
07 Buick Enclave and 04 Ford Ranger Ext-Cab
I bought my 2008 Ford Explorer from Charlton Motors and found the experience to be great. Gary didn't have the vehicle I wanted, but found he found it within a few days at a great price. He personally handled the deal, and even delivered the car to my home. I recommend anyone who wants to buy a pre owned vehicle to call Gary.
Gary P., Southlake, TX
2008 Ford Explorer
My experience with Charlton Motors was by far the best car buying experience that I've ever had. I did not have to spend countless hours driving around town to different dealerships to find the car that I wanted. Gary found exactly what I was looking for in record time without any pressure. Even after the sale was completed, Gary was available to answer questions and assist me in obtaining service through the manufacturer's warranty. I'll definitely be back when it's time to buy the next car!
Gary, I truly appreciate you!!
Nicky H., Frisco, TX
2005 BMW 645CI
I personally would like to inform anyone that's considering purchasing a vehicle to buy from Charlton Motors (Gary Charlton). I started with the intention of purchasing a minivan for in-laws that live in New York City but because of the 1) great personal service, 2) quality of the vehicles and 3) the best price in town, I not only purchased a van for my in-laws, but I also purchased a 2007 Chrysler Town & Country van for my family.
On top of the great service, price and quality of the vehicles, I was offered the option to have Charlton Motors sell my old minivan. I have purchased approximately 10 cars in my life and hands down this was my best experience.
Charlton Motors (Gary C.), keep up the great service because you got us as customers for life.
Kevin and Sandra G., Arlington, TX
2006 Dodge Grand Caravan
My husband was surfing the internet looking for a Toyota truck for our son one day when he found one at Charlton Motors in the Dallas area. He put a bid on the truck and of course we WON. My husband sent me and our son the pictures of the Toyota and they were from all angles, inside and out. The truck looked great.
Lucky for us we had friends that were working in the Lewisville area and they went by to look at the Toyota and Mr. Charlton and his staff were very friendly and accommodating to our friends. They called us and gave us a thumbs up. As we live two and a half hours from the dealership Gary Charlton was very nice and willing to make the purchase of the Toyota as easy as possible.
Most of our contact was by email and overnight mail. I appreciated him and his cooperation in the process of buying the truck. Like I said earlier, due to the distance it was much easier to do things via overnight mail and email. We got everything signed and returned with no problems and were able to have our friends go pick up the truck from the dealership and bring it to us in Rusk, Texas. Once we saw the truck we were very pleased with the purchase and our son LOVED IT.
I have never bought a vehicle in this manner before, but if I need to do so in the future I hope they are as helpful and easy to work with as Gary Charlton at Charlton Motors. Our buying experience via internet was very good. I recommend everyone go to Charlton Motors for fast, friendly service.
Anita W., Rusk, Texas
2002 Toyota Tacoma Double Cab SR5 Pre-Runner
As a woman in sales, it is easy to know if another sales person has my best interests in mind or their own. Gary Charlton proved to be a man of integrity as he did not treat me as yet "one more sale" but, rather, worked within my budget and my personal choices to ensure I would be a customer for life and he succeeded. I especially appreciate Gary's honesty in establishing realistic parameters as I am not unlike most consumers in that I want more than I can realistically get and, as such, Gary ensured I stayed within budget and, in the end, I actually got everything I had hoped for.
Kasandra V., Carrollton, TX
2007 Honda Accord EX-L Coupe
I have purchased two cars from Charlton Motors a 2001 Honda Prelude (purchased 4-2-08) and a 2002 Honda Accord EX-V6 Coupe (purchased 7-11-08). I was very pleased with both vehicles. My mechanic friends and I were very impressed at the clean condition of the engine, body, and interiors of both cars.
Vanessa L., Plano, TX
2001 Honda Prelude
2002 Honda Accord EX-V6 Coupe
I was just about to spend 29K on a 2007 Murano in Tulsa, Ok. I just happened to Google the model I was interested in and came upon Gary Charlton Motors. Gary had a pearl white 2005 Murano (only 34k miles) in pristine condition that was still under factory warranty with leather interior and loaded to hilt.
I called Gary and sent him a deposit that night and flew in to Dallas the following day. I have never been happier with a new car purchase. I saved literally 8-9K dollars and in my mind still bought a brand spanking new SUV!!!!!
I now have had my Murano for close to a year and have over 50K miles on it. I am just as pleased as the day I purchased it. I can honestly say that purchasing from Gary was like buying an SUV from a good friend; he was everything but a car salesmen. I have referred Gary Charlton Motors to all of my colleagues.
Thanks Gary!!!!!
Biff N., Tulsa, OK
2005 Nissan Murano SE
After going to several dealerships, our friend suggested we contact Gary. What a great experience! He got us in the perfect car at the perfect price! We are excited about using him again when our lease is up on our Honda Pilot. We have told countless people about Charlton Motors. We like the fact that the costs are black and white with no hidden fees or 'creative financing'.
Stephanie Richardson, Highland Village, TX
2007 Toyota FJ Cruiser
We were so impressed by the level of service we received at Charlton Motors. Gary met with us when it was convenient for us. Most importantly it was his honest straightforward candor that we appreciated. Having been to many big auto dealers before, where as soon as you step on their lot you feel like you are being targeted by the first salesman that can get to you. The purchase of our Xterra from Charlton Motors was the best vehicle purchasing experience we have ever had, and the next time we are in the market for another vehicle we will definitely stop at Charlton Motors first.
Jody and Karen Griffin, Benbrook, TX
2007 Nissan Xterra
"Charlton Motors website is so easy to use. I just put in my information and it sent them the information."
The search: "Gary was able to find our dream truck very quickly. He found us a truck with everything we wanted, even the mileage and color."
The buying process: "Buying a car at Charlton Motors is the only way to go. We got to skip the dealership nonsense where they are just out to make extra money. Gary knew exactly what we needed and what we didn't. He found us the perfect truck in our price range and helped us finance it with a great warranty."
Overall: "I can't ever go back to car buying the old way! I now know I don't have to step foot on a dealership lot. I can get great service and the best price anywhere when I work with Charlton Motors. I will never buy a vehicle anywhere else!"
Jacque C., Terrell, TX
2005 Ford F150 Super Crew XLT>
